 | |  | |  | |  | |  | |  | |  |
| Copyright 2010 - While You're Away. All rights reserved. While You're Away Jacksonville, FL 32218 Ph: 904-469-1315 info@wyajax.com |
 | |  | |  | |  | |  | |  | |  |
Frequently Asked Questions...
What are the advantages of hiring While You’re Away as a care giver?
What type of Elder Care or Companion Care do you provide?
What types of payments does While You're Away accept?
What occurs at the free initial consultation / meet & greet?
How does While You’re Away respect my privacy?
What happens if my property is damaged or loved one is injured while I am gone?
When I am gone can I contact While You’re Away to get a status update on my loved ones?
What is your cancellation policy for Holiday and non-Holiday periods?
What does a professional in-home pet sitter like While Your Away do?
How many visits a day does While You’re Away recommend / provide / require for pets?
How are your care givers selected?
 | Hiring us will give you complete peace of mind that your loved ones are in great hands. | |
| We have extensive experience & training in care giving and are able to recognize the early warning signs if your loved one is experiencing a health | |
| issue. In addition, we are a full member of NAPPS (National Association of Professional Pet Sitters) | ||
| While You’re Away is fully licensed, insured & bonded for your protection as well as our own. Insured & bonded with Business Insurers of the | |
| Carolinas and Travelers Insurance. We encourage you to ask for our certificates of insurance, bonding and license. | ||
| We have established plans and processes in case of emergencies. These range from our professional relationships with trusted medical care providers, | |
| locksmiths and window repair companies to our hurricane emergency plans. Feel free to ask us about the details of any potential emergency situation. | ||
| By having us care for your loved ones in their home environment you eliminate health risks associated with external environments such as elderly day | |
| care or kennels if we are caring for your pet. | ||
| We eliminate the stress and anxiety your loved ones feel when in unfamiliar surroundings. | |
| We are 110% committed to ensuring the health and happiness of your loved ones as well as your peace of mind. | |
| Your loved ones will not be subjected to the small strict spaces. They will have the same freedom to roam and come and go as they normally would. | |
| Your loved ones will have a dedicated care giver and are guaranteed to receive lots of affection, attention, care and love. | |
| While You’re Away provides extra security by having a regular presence at your home. We give your home that “lived in look” that helps deter criminals. | |
| We are a leader in the care giving industry and committed to the education and growth of the in-home pet sitting and elder care industries. |
What type of Elder Care or Companion Care do you provide?
| While You're Away provides non-medical essential elder care, companion care or senior care (depending on how you refer to it). |
What types of payments does While You're Away accept?
| Cash, E-Check, Visa, Master Card, Discover, JCB, Debit Card (Must have Visa or Master Card logo) and PayPal. |
What occurs at the free initial consultation / meet & greet?
| We get to meet each other as well as your pet(s). We treat it as a relaxed interview, where we both get to ask questions of each other to ensure we | |
| both feel comfortable moving forward. | ||
| If we both feel comfortable we will then review the contract as well as our Insurance and Bonding. | |
| Next we'll review all of your pet care needs. This includes your pets daily schedule, feedings, medications, bathroom breaks and any additional care | |
| needs. During this time we also have a few forms to fill out that provide us emergency contact details, vet info, etc. | ||
| Following that we will review specific requirements regarding your home. For example, review any security systems that will be in use, rotating the lights, | |
| bringing in mail/newspaper, water plants as well as discuss if anyone else will have access to your home while your pet(s) will be in our care. | ||
| If your requested service dates are during a non-holiday period we require a 50% down payment at the meet & greet and the remaining balance will be | |
| due on the service start date. | ||
| If your requested service dates are during a holiday period we require payment in full to reserve / hold the requested dates. |
How does While You’re Away respect my privacy?
| While You’re Away will only access those areas that you designate during the initial consultation. We act in a completely professional manner. Simply | |
| put, we act as we would want some to act in our own home. | ||
| Our business depends on performing our services professionally, honestly and ethically. If we did not act professionally, honestly & ethically we would | |
| not be in business. | ||
| We would not be comfortable with someone snooping around our home, so we wont be snooping around yours. |
What happens if my property is damaged or loved one is injured while I am gone?
| While You’re Away agrees to provide the services stated in the contract in a professional, honest, ethical, reliable and caring manner. However, While | |
| You’re Away is only liable for claims arising from our negligence or willful misconduct. | ||
| We will walk you through our detailed emergency response processes and review with you any possible scenarios to ensure the proper response is | |
| executed. Whether it's an emergency or not, we will provide our knowledge and experience and formulate with you the proper responses to differing situations when care giving for your loved ones. | ||
| We are proud to share our record of zero incidents of negligence or willful misconduct. | |
| Due to the extreme unpredictability of animals we do not accept responsibility for unusual mishaps caused by the pet (i.e., furniture, personal property | |
| damage, spills, pet stains, bites, plant damage, etc.). | ||
| In addition, we are not responsible for injuries, fines or disappearance in the event your pet has unsupervised access to the outside (i.e., doggy door). |
When I am gone can I contact While You’re Away to get a status update on my loved ones?
| Absolutely. During the initial consultation we ensure you have our personal cell phone number, business telephone number and email address. We | |
| welcome any and all communication. |
What is your cancellation policy for Holiday and non-Holiday periods?
| During non-holiday periods any amount prepaid will be credited to your account for future use. No refund will be granted. | |
| During Holiday periods any amount prepaid will be forfeited by the pet owner. No credit will be granted as we have lost the revenue opportunity for that | |
| time. |
What does a professional in-home pet sitter like While Your Away do?
| Pets adjust better, experience less anxiety and less stress when they remain in their home environments during their owners absence. In-home | |
| professional pet sitters like While You’re Away make this possible with daily visits to your home. Everything from love and companionship to food, water, exercise, playtime, bathroom time, cleaning and administering medications are performed by the in-home pet sitter. | ||
| Professional in-home pet sitting is a responsible choice made by pet owners instead of placing their loved ones health at risk by placing them in a | |
| kennel environment. | ||
| While You’re Away also provides vital home-care services, including mail & newspaper pick up, plant care, trash removal and home security by turning | |
| on lights & opening/closing the blinds making your home look lived in. | ||
| While You’re Away professional in-home pet sitting provides pet owners peace of mind and ensures the health and happiness of your pets while you’re | |
| away. |
How many visits a day does While You’re Away recommend / provide / require for pets?
| For dogs we require and recommend a minimum of one visit, walk & bathroom break for every 12 hours (2 visits every 24 hours). | |
| For example, if you are going out of town for the weekend and you leave Friday at 7:00 PM and walked your dog at 6:30 PM, we would discuss with you | |
| planning our first visit for 6:30 AM on Saturday. Every dogs need for exercise and bathroom breaks is different and the schedule will be discussed and agreed to during the initial consultation with the pet owner. | ||
| Cats require a minimum of 1 visit every 24 hours. | |
| The number of visits will be openly discussed and agreed to at the initial consultation. This will include a review of your pets type, personality and habits. |
How are your care givers selected?
| Our care givers are strictly reviewed before ever performing any service. We conduct a detailed nationwide background check. Professional review | |
| and personal contact with all previous employers and supervisors. A detailed search for complaints or pending litigation. Personal and professional references are personally contacted and merits are discussed at length. If previous care giving experience, we contact past clients. | ||
| We perform a daily review for the first 2 weeks that incorporates daily on-site visits as well as a sit down with you and your loved one to discuss any | |
| issues that may have popped up. | ||
| Bi-weekly reviews are conducted with our clients and issues are addressed. We also perform peer reviews and provide feedback to our care givers on | |
| a monthly basis to help improve their performance. |
How To Perform a Basic Pet (Cat) Health Check
| We encourage you to Contact us with any questions you might have regarding our services. We welcome the opportunity to earn your trust and build a lasting relationship. |
| How to Clean Your Cats Eyes |
| Phone: 904-469-1315 | Email: info@wyajax.com | Insured + Bonded + Licensed | Serving Jacksonville, FL |
| Provide genuine, trustworthy care by always working with our hearts & by treating clients as family. We are sincerely & completely committed to our clients, their loved ones & especially the trust placed in us. |